Refund policy
REFUND & RETURN POLICY
Order Cancellations
Every Aroveda bottle is made to order — the moment you place your order, our karigars in Moradabad begin raising and hammering your piece by hand. Because of this, cancellations are possible within 24 hours of placing your order, or before the piece enters production, whichever comes first. Once hammering has begun we are unable to cancel or modify the order.
To cancel, email support@aroveda.co with your order number as soon as possible. We will always accommodate a request made inside the eligible window.
Damaged, Defective, or Incorrect Items
Please inspect your bottle when it arrives. If it is damaged, defective, or not what you ordered, contact us within 14 days of delivery.
Email support@aroveda.co with your order number and 3–4 clear photos showing the problem. If your claim is approved we will send a free replacement or issue a full refund — your choice — and you will not need to send the item back to us. There is no return shipping to arrange and no cost to you.
Most claims are approved the same day we receive the photos.
Returns — change of mind
We accept returns within 30 days of delivery if you simply don't want the bottle.
To be eligible, the bottle must be unused, unwashed, and returned in its original packaging with the coir brush and spare seal included.
Because our bottles ship from India, a change-of-mind return is expensive to send back. So we give you two options, and you pick whichever suits you:
Option A — Keep the bottle, partial refund. Don't ship anything. We refund 65% of your order value and you keep the bottle, pass it on, or gift it. Processed within 2 business days.
Option B — Return to us, full refund. We provide our India return address. You choose your carrier and cover return shipping. Once the bottle arrives and passes inspection, we refund your order in full.
Most customers choose Option A. Email support@aroveda.co with your order number and reason, and we'll set it up. Please contact us before sending anything back — items returned without prior written approval cannot be processed.
Exchanges
The fastest way to get the bottle you want is to email support@aroveda.co. If the exchange qualifies under the returns terms above, we will arrange it directly rather than asking you to return and reorder.
Non-returnable items
Gift cards cannot be returned. Bottles that have been filled or used cannot be returned, for hygiene reasons.
European Union — 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without giving a justification. The bottle must be unused, unwashed, and in its original packaging with the brush and spare seal, and you'll need your order confirmation. This right applies notwithstanding anything else in this policy.
Refunds
Once approved, refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post it.
If a refund hasn't reached you within 10 business days of approval, email support@aroveda.co and we will chase it with you.
Warranty
Every Aroveda bottle carries a lifetime warranty against manufacturing defects — leaks at the seam, a cap that will not seal, a base that separates. If any of these happens, at any point, we replace the bottle free.
The warranty does not cover:
• Dents or damage from dropping the bottle
• Damage from a dishwasher, boiling water, or freezing (please hand-wash only)
• Damage from abrasive scourers, steel wool, or harsh chemical cleaners
• Natural patina. Uncoated copper darkens with use. This is not a defect — it is what an unlacquered bottle is supposed to do, and it is the reason the copper can reach your water at all. A lemon-and-salt scrub restores the shine in a minute.
For a warranty claim, email support@aroveda.co with your order number and photos.
Contact
support@aroveda.co — a real person, replying within 24 hours.